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miércoles. 27.08.2025

The Role

Specific Skills / Key words Required of this Position:

PREFERRED EXPERIENCE - Manufacturing Processes. Manufacturing Planning. Supply Chain (Procurement), QAD ERP Systems (QAD MFG/PRO version eB experience), QAD Supply Chain Portal (SCP)

Requirements

Job Summary:

The Applications Support Analyst provides functional and technical support to users for applications or systems.

Relationships:

Reports to: Business Process Manager, Business Analyst or Application Support Team Leader

Essential Responsibilities and Duties:

Applications Support Analyst:

- Troubleshoots and resolves escalated tickets and communicates the solution to Clients via the Service Desk or other support personnel

- Responds to customer issues via the ticketing system

- Senior levels of this position:

o Serves as a subject matter expert

o Develops or adapt material for training

Gathers and validates change requests and bug fix requirements while liaising with Development team (L3)

o Assists in testing of new application functions, releases and promotions

o Liaises with Data Center and other Business application groups day to day operations

- Answers, analyzes and provides quality checks for incoming tickets and routes them appropriately

- Liaises with Service Desk on ticket auto-assignment

- Coordinates with Service Desk for new applications and module decision tree configurations in Remedy

- Produces metric reports on incoming tickets, trends, etc.

- Provides governance to ensure tickets are fixed on time and sends reminders when needed

- Organizes ad-hoc backlog campaigns

Previous Experience and Competencies:

Technical certificate, associate's degree or applicable work equivalent.

Education: preferably attended supply chain related classes

Previous application experience with QAD MFG/PRO version eb with emphasis on MANUFACTURING or SUPPLY CHAIN Modules.

Previous experience with QAD SUPPLY CHAIN PORTAL.

Behavior:

- Able to think logically and analyze complex problems

- Pays close attention to details

http://www.gulftalent.com/home/Application-Support-Analyst-jobs-in-Dubai-UAE-148843.html

Application Support Analyst