Consumer Manager

The Role

Principle responsibilities are

Manage key customers in the UAE market ensuring that we can drive growth across this portfolio - build the right profile on these customers, monitor spend across this base and proactively build relationships to anticipate their needs and drive further spend.

Drive and deliver billings growth targets across the key customer portfolio.

Make contact with customers via telephone or in person to build relationships, resolve key issues and be the primary point of contact and escalation for key customers

Ensure greater spend penetration and capture with key customers immediate family and increase the levels of supplementary penetration

Manage onboarding and new account set-up of key customers as necessary

Address, manage and resolve customer complaints across the portfolio as necessary

Monitor attrition across the consumer portfolio and personally manage high value cases

Ensure all internal Policies & Procedures, security measures, Compliance and Government legislations are adhered

Requirements

Successfull candidates will have

Ability to build strong relationships based on trust and delivery

Proven relationship building skills and ability to manage, grow and handle issues with high-profile and high value customers

Very strong collaboration, negotiation and influencing skills

Ability to work independently and lead, own and manage multiple activities and projects

Excellent communication and presentation skills

Account management and retention skills

Proven business, financial and commercial acumen

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