Executive Solutions
Dubai, UAE
The RoleOur client is an international luxury hotel management company represented worldwide with more than 80 hotels and more than 16,000 staff members. We are urgently looking to hire a Hotel Solutions Manager for their Dubai branch and are looking for someone with 7+ years experience in hotel application management systems. OVERALL JOB PURPOSE With responsibility for the hotel solutions performance, this role will centrally coordinate core hotel systems configuration and implementation to achieve a high level of standardization throughout the estate. As a vital part of worldwide Information Technology team, the Hotel Solutions Manager will act as central point of contact for all IT aspects of hotel applications including interfaces, databases, version control, new implementations, report development, security, change requests and access control. Hotel applications include amongst others the PMS system as a priority, POS system, Sales and Catering, F&B control, revenue management and CRS systems used on property, in regions and centrally. KEY ACTIVITIES -Day-to-day planning and oversight of hotel application configuration and general enterprise application related activities. -Is accountable for the management and supervision of hotel solutions projects such as new implementations, upgrades and replacements. - Close collaboration with operational hotel and enterprise application specialists and analysts, particular focus on the Group PMS & RMS Manager - Working with the functional expert specialist on the optimization of business processes using hotel solutions. - Liaising with solution vendors and development partners, manage partner SLAs in collaboration with enterprise application specialists. - Maintenance of strategic interfaces, monitoring, alerting and escalating in case of failure. - Establishment of standards guidelines in relation to IT set up - Tracking and analysis of business intelligence relevant information. - Executing of quality controls and audits - Version alignment and release bug testing before. SPECIFIC RESPONSIBILITIES • Standardization of the hotel application product portfolio • Homogenization of codes and data on hotel level with focus on enterprise business intelligence data integration as recommended by enterprise application specialist • Configuring hotel applications and interfaces according to standards. • Improving the hotel line managers know how and appliance of standards. • Working with vendors, development and outsourcing partners and key application owners and stakeholders to ensure that products are tailored to our client`s business needs. • Drive the functional quality assurance of new and existing product and/or version release software when required. Supervising project delivery and quality. • Coordinating data cleansing projects. • Providing code and configuration standards guidelines in relation to IT set up • Researching and assessing solutions and new appliances. • Solving of complex support issues. • Gathering business, security and project information for delivery to direct reporting line. |
RequirementsPREVIOUS EXPERIENCE • 7+ year experience in hotel application management specifically Opera and/or Protel PMS systems. • Proven experience in code standardization projects. • Ability to coordinate multiple projects at different stages of development at once without sacrificing quality of execution. • Proactive, creative problem solver with a need & affinity for supporting hotel line managers and liaising with partners. • Strong foundation of application and interface configuration and understanding of hospitality business processes. • Independent individual contributor & collaborative team player. • Establishment of high quality documentation. SKILLS AND COMPETENCIES - Demonstrates strong organisation skills, is analytical and methodical in approach. - Highly methodical and focused on driving the optimum ROI from application management activity. - Is a credible subject matter expert in application management, fostering support and confidence from stakeholders at all organizational levels. - Strong standardization skills and able to develop and manage strategies. - Good general understanding of industry independent standard information technology solutions. - Has strong business processes acumen and able to develop compelling business cases. - Strong planning skills with the ability to structure activities, resources and workload in order to achieve the right outcomes. http://www.gulftalent.com/home/Hotel-Solutions-Manager-jobs-in-Dubai-UAE-152771.html |
