Human Factors Specialist
The purpose of this position is to lead Human Factors input to a wide range of activities within DANS (Dubai Air Navigation Services) in support of both operational and portfolio areas of the business.
Key Responsibilities
-Provide Human Factors expertise to a wide range of activities supporting both ATM development tasks and project implementation.
-Lead Human Factors input to the development and validation of ATM concepts using standard, proven methodologies
-Contribute Human Factors expertise through the whole concept life-cycle from idea & research through development, evaluation, validation, implementation and post-implementation evaluation.
-Provide Human Factors input into the design and development of Human Machine Interface for ATS systems in use at DANS
-Lead Human Error Risk Assessment for both operational and portfolio activities
-Develop User Centred Design processes to ensure that robust design principles are embedded into DANS processes and develop assurance processes
-Assess the Human Factors impacts associated with the rate of change taking place and provide recommendations as to an acceptable rate of change from an HF perspective.
-Support change management across the various DANS departments
-Investigate Human Performance of operational staff through the use of human performance modelling
-Participate in hazard analysis, risk assessment, incident investigation, requirements analysis and scenario development
-Keep abreast with latest trends & practices and maintain knowledge in ATS concepts
-Assist with other duties as requested
Knowledge
-University level qualifications in Human Factors or Ergonomics or related discipline is essential
-Master`s Degree in a field relevant to Human Factors is preferred
-Extensive knowledge of Air Traffic Services environment is essential
-Membership of a relevant professional body or chartership
-In-depth knowledge of Human Factors methodologies and tools (e.g. Hazard and operability , analysis; Hierarchical Task Analysis; NASA Task Load Index; Instantaneous Self-Assessment; Systematic Human Error Reduction and Prediction Approach; Human Error Assessment and Reduction Technique; Heuristic Evaluation; Safety analysis techniques; Physical Workspace Assessment)
-In-depth knowledge of usability engineering and testing
-Knowledge of interaction design principles
-Fluency in written and spoken English is essential
Skills
-Judgement and strategic thinking
-Attention to detail and analytical skills
-Proactive engagement with user community
-Excellent communication and organizational skills
-Computer literacy with MS office packages skills
-Strong expertise in quick prototyping tools, e.g. Visio, PowerPoint and Illustrator
Experience
-A minimum 5 years` experience:
oin practicing Human Factors within an Air Traffic Services environment
oin Human Factors Integration with a strong focus on the development and validation of ATM concepts by applying standard methodologies (e.g. E-OCVM)
oin user centred design techniques, e.g. Contextual Enquiry, Thinking Aloud-based observation, Cognitive Walkthrough, Brainstorming, Focus Group and 1-to-1 Interviews
-Significant experience of:
oHuman Performance Assessment,
oUser Centered Design,
oHuman In The Loop experiments,
oHuman Error Analysis
oHuman Reliability Assessment,
oHazard analysis,
oRisk assessment,
oRequirements Analysis,
oscenario development
-Strong experience in applying Human Factors consideration through the whole concept lifecycle, from ideation and research, to development, evaluation, validation, implementation and post-implementation evaluation
-Proven ability in effectively and succinctly communicating results both in spoken and written terms.
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